Terms & Conditions

Welcome to www.eximso.com, owned by PROLO SOLUTION PRIVATE LIMITED, our customer service website designed to facilitate seamless business transactions. This document outlines the terms and conditions that govern the use of our site, covering aspects such as access to our information, provision of products and services, and business promotion between users and service providers. These terms and conditions also referred to as the "Agreement," include legal notices and regulations related to the services provided by www.eximso.com to our users.

Acceptance

By using www.eximso.com, users are legally obligated to acknowledge our terms and conditions. We reserve the right to update or modify these agreements at any time without prior notice. These changes become effective immediately upon being posted on our site. Continued use of our services constitutes acceptance of the updated agreement. Unless specifically stated otherwise, any modifications, additions, or retractions of information, or upgrades to enhance our services will be subject to our terms and conditions, which may only be altered by authorized personnel of www.eximso.com.

Users

• I. Members of www.eximso.com are recognized individuals and organizations with full legal capacity in their respective countries. Users who do not meet these qualifications should refrain from using our services, as they may be liable for legal consequences. Users are advised to comply with applicable laws in their regions or face potential repercussions for misconduct.
• II. www.eximso.com reserves the right to temporarily or permanently refuse service to anyone at any time without prior notice. The reasons for such decisions may be communicated to our customers later.

Registration Requirements

• I. Upon becoming a member of www.eximso.com, you are required to keep your registration details up-to-date, accurate, and complete throughout their period of use.
• II. Provide accurate and complete information about yourself, such as identification, contact details, and address, to demonstrate compliance with our terms and conditions.
• III. If you represent a business entity registered on our platform, you are subject to the terms governing access to our site and services.
• IV. We reserve the right to terminate or suspend services without prior notice if we discover that the information provided is false or incomplete.
• V. During registration, you must create a membership ID and password, which will grant you access to your portal on www.eximso.com.

Terms of Use

• I. You are responsible for any breach of obligations under this agreement and for any resulting consequences (including loss or damage).
• II. You are responsible for maintaining the confidentiality of your membership ID and password and for all activities conducted using them.
• III. You agree to use the service only for the purposes permitted, including compliance with these terms and any applicable laws in your jurisdiction.
• IV. You may not access or attempt to access any service platforms by means other than those provided by www.eximso.com.
• V. www.eximso.com reserves the right to send you service-related information through any contact methods you provide. You may opt out by sending a written notice.

Information Collection

• I. Only registered users may post, publish, or provide information such as files, photos, etc., about entities, products, services, etc., on www.eximso.com. We reserve the right to delete or modify any information deemed unimportant.
• II. Users must ensure that the information they provide is free from:
  • (a) obscene images (e.g., pornography) harmful to others,
  • (b) defamatory or libelous content,
  • (c) discrimination based on race, sexual orientation, religion, nationality, etc.,
  • (d) prohibited content under statutory laws, or
  • (e) any breach of agreement or otherwise.
• III. Users acknowledge that www.eximso.com has the right to share user-provided products, company, or service information across social media platforms and agree to disclaim any legal liability arising from the falsification of this information.

Links

www.eximso.com may contain links to other sites, but we are not responsible for controlling these websites or their resources. Users should review the terms and conditions of these websites before accessing them. We do not endorse or verify any products, services, or information from such sites and will not be liable for any damage or loss incurred by users.

Charges

• I. Access to and registration on www.eximso.com is free of charge. We reserve the right to modify the "charging clause," with prior notification to users of any changes.
• II. Services will be available to users who have completed the verification/registration process and agreed to pay for premium services, such as trade, membership, and advertising services.
• III. We are not responsible for hardware, software, or other costs incurred by users while using our website.

Resolution of Disputes

• I. We are responsible for addressing complaints, disputes, or misunderstandings that users may have with other users or third parties. We reserve the right to handle these issues at our discretion upon receipt of relevant proof and may choose to terminate users' access to our services if our investigations contradict their complaints.
• II. Users must exercise limited judgment when dealing with complaints and should not issue warrants expecting compliance.
• III. www.eximso.com will not be held responsible for judgments or outcomes and reserves the right to decline involvement in disputes. In cases of user misconduct, we may publish records of such infractions on our website and take other necessary actions, including but not limited to, terminating service or permanently banning users from the platform.

Termination

www.eximso.com reserves the right to temporarily or permanently terminate your use of our service or deny access to the website under conditions including, but not limited to:

• I. Using www.eximso.com to send or provide false information or spam messages, or repeatedly posting the same product information.
• II. Engaging in fraudulent activities or violating our laws and agreements.
• III. Impersonating others or unlawfully using another person’s name, company’s name, or account details.
• IV. Engaging in any schemes aimed at undermining the integrity of our network to gain unauthorized access or control.
• V. Posting or transferring documents containing viruses or other malicious codes harmful to our database.
• VI. Unlawfully obtaining members' usernames/passwords and transferring the service of www.eximso.com or related business information.

Note that www.eximso.com reserves the right to deny or terminate your service at our sole discretion in the event of any misconduct, including the deletion of your information from our website. We also reserve the right to pursue legal action for any breach of our laws or agreements.

Disclaimer of Liability

• I. www.eximso.com is not responsible for any service interruptions caused by software issues, electrical failures, strikes, government actions, human actions, hardware malfunctions, etc. Our site may contain errors, and our services are subject to interruptions. While we strive to maintain service availability, we cannot be held responsible for errors, defects, damages, or lost profits incurred while accessing our website.
• II. We provide services "as is," without warranties.
• III. If you are dissatisfied with our services, you have the exclusive right to discontinue using the website.
• IV. We hold all legal rights, titles, licenses, etc., to our services, including intellectual property rights, and do not accept responsibility for blocking information display due to violations of statutory laws, regulations, or policies in other countries.

Return and Cancellation Policy

At AFM, we strive to offer our clients exceptional products and services. We understand that circumstances may arise where you need to request a refund or cancel an order. To ensure a transparent and fair experience, we have outlined our Refund and Cancellation Policy below.

Refund Policy:

Eligibility for Refunds:

• • Refunds will be considered for products or services that do not meet agreed-upon specifications or are delivered with defects.
• • Refund requests must be made within 7 days of the product/service delivery date.

Refund Process:

• • To request a refund, please contact our customer support team at compliance@prolosolution.com with your order details and a clear explanation of the issue.
• • Our team will review your request and may require additional information or evidence to validate your claim.
• • Once approved, refunds will be processed within 4 working days and will be issued through the original payment method.

Partial Refunds:

• • In some cases, partial refunds may be offered if only a portion of the product or service is unsatisfactory or non-compliant.

Cancellation Policy:

Order Cancellation:

• • You have the right to cancel an order within 2 days of placing it, provided that the product or service has not been delivered or initiated.
• • To cancel an order, please contact our customer support team as soon as possible with your order details.

Subscription Cancellations:

• • Subscriptions can be canceled at any time; however, no refunds will be issued for the remaining unused portion of the subscription period.

Service Cancellations:

• • If you wish to cancel an ongoing service or contract, please refer to the terms outlined in your service agreement or contract for specific cancellation requirements and terms.

General Guidelines:

• • All refund and cancellation requests will be handled on a case-by-case basis, and AFM reserves the right to refuse any request that does not comply with this policy.
• • Please carefully review product specifications and terms of service before placing an order to minimize the need for refunds or cancellations.
• • Refunds may be subject to a processing fee or restocking fee, as applicable.

By using our services and products, you agree to this Refund and Cancellation Policy. We are committed to providing top-notch customer service and addressing any concerns promptly and fairly. If you have any questions or need assistance, please contact our customer support team at compliance@prolosolution.com.